Heather Planey

Heather has more than 15 years of experience in IT for travel and transportation in roles ranging from Business Analyst to Senior Manager of Delivery.   Her areas of expertise include information architecture, business process design, business and functional requirements development, RFP and proposal creation and evaluation, implementation planning, and project management.  She has extensive experience defining interfaces between legacy and newer IT systems, translating between technical and non-technical team members, and keeping projects on track and moving forward.

Her projects have included

  • developing and documenting information architecture for new systems and for the integration of new systems with existing infrastructure
  • designing business processes for the implementation of new technologies
  • developing and documenting business and functional requirements for legacy systems (e.g., computer reservation systems) as well as new systems (e.g., web-based e-commerce solutions, onboard point-of-sale systems)
  • creating and responding to RFPs as well as evaluating responses to RFPs
  • implementing software development methodologies
  • determining requirements for and implementing web analytics (WebTrends) and system monitoring (SiteScope, Mercury Business Availability Center)
  • evaluating and recommending COTS requirements management tools

Heather holds a Bachelor of Science in Aeronautical and Astronautical Engineering from Purdue University as well as a Master of Science in Industrial Administration from Purdue University's Krannert School of Management.  Between 2004 and 2009, Heather was active on the City of Alexandria Commission on Information Technology and served as Vice Chair of the Commission from 2006 until 2009.